Terms and Conditions
- Return shipping is the responsibility of the customer.
- 30% restocking fee will apply on all returns for refunds, however for exchanges, there is no fee.
- Shipping Charges are non refundable.
- Custom product orders are not returnable
- Custom products include painted, stained, logo and personalized items.
- Candy Products and Perishable Goods Are Non-Returnable Items
- We only accept returns or exchanges on new never used merchandise. If used or damaged merchandise is received we will ship it back at the customers expense.
- Please be sure to keep insurance on your package.
- We do not accept returns on damaged or used merchandise.
- We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 15 days from the shipping date.
- Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be accepted for return 15 days from the date of purchase.
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Candy Concepts Inc., Copyright © 2016, ALL RIGHTS RESERVED. You may use the content of this site only for shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We accept the following credit cards: Visa, MasterCard, Amex, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Merchandise and Product Information
Candy Products and Perishable Goods Are Non-Returnable Items
Images available on the Site, may not accurately capture the actual appearance, color, look and feel, specification, features or functionality of such merchandise.
Due to the fragile nature of stick candy and certain lollipops, as well as delivery circumstances outside of our control, we will not guarantee that the candy will arrive unbroken.
The shipping process can often cause some or many to break. We package them as carefully as possible to prevent breaking, but we will not be held responsible, regardless of how many are broken.
Please be aware of this policy before placing an order. Thanks for understanding!
Custom Product Orders Are Non-Returnable ItemsCustom products include painted, stained and logo items.
Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be accepted for return 15 days from the date of purchase.
In the event merchandise, products and/or services are listed at an incorrect price, we have the right to refuse or cancel orders placed at the incorrect price, regardless of whether the order has been confirmed or you have been charged. If your order is canceled by us after you have been charged, we will issue a credit.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. Calculated shipping is an estimate only, if the shipping charges are different from those estimated, you will be contacted regarding this matter before the order is processed. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Candy Concepts Inc. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We will ship your product as it becomes available. There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Candy Concepts Inc site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
Orders are not processed or shipped on Saturday or Sunday. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Candy Concepts Inc. or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Calculated shipping is an estimate only, if the shipping charges are different from those estimated, you will be contacted regarding this matter before the order is processed.
We have partnered with International Checkout to service our international customers.
Once you have created your shopping Cart, choose the “International CHECKOUT” button. You will be automatically transferred to the International Checkout page where you will be provided with international shipping costs.
Candy Concepts Inc. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Candy Concepts Inc, is not responsible for changes in products or their respective packaging. We try very hard to keep our image library up to date, but sometimes the images displayed do not represent the products current specifications that are available for order.